Refund policy
Return & Refund Policy
At Luxe Petit Parfums, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
-
The item must be unused, unopened, and in its original packaging.
-
The item must be in the same condition that you received it.
-
Proof of purchase or order confirmation is required.
Due to hygiene and safety reasons, opened or used fragrance products cannot be returned unless the item is damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
-
Refunds will be processed to your original payment method.
-
Please allow 5–10 business days for your bank or payment provider to process the refund.
Shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Information
Luxe Petit Parfums
Email: katherine.carreon@gmail.com
Phone: +61 411 563 506
Address: Neilson Street, Oran Park NSW 2570, Australia